Shipping Policy

Shipping Policy - TheWooblesOutlet

Thank you for choosing TheWooblesOutlet. This Shipping Policy outlines the details of our shipping services, including delivery scope, processing times, delivery timelines, and related guidelines. By placing an order on our website (thewooblesoutlet.com), you acknowledge and agree to the terms of this policy.

1. Shipping Scope & Freight

We offer free shipping worldwide for all orders, with no minimum purchase requirement. There are no hidden shipping fees—all product prices displayed on our website are in United States Dollars (USD), and the final payment amount does not include additional shipping costs, regardless of your location.

2. Order Processing & Shipping Timelines

  • Order Processing Time: All orders are processed within 1 business day (Monday to Friday, excluding weekends and major U.S. holidays) after payment confirmation. We strive to fulfill orders as quickly as possible to ensure timely delivery.
  • Estimated Delivery Time: After your order is shipped, the estimated delivery time is within 5 days. This timeline is an estimate based on standard international shipping channels and may vary slightly depending on your specific location and local postal service efficiency.
Note: Order processing and delivery times do not include weekends or holidays. If you place an order on a weekend or holiday, it will be processed on the next business day.

3. Shipping Methods

We cooperate with reliable international logistics partners to ensure safe and efficient delivery of your orders. The specific shipping method (e.g., standard postal service, international courier) will be determined based on your delivery location, and we will select the most appropriate method to meet the estimated delivery timeline. We do not offer expedited shipping services at this time.

4. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the email address you provided during checkout. This email will include a unique tracking number and instructions on how to track your package. You can use the tracking number to monitor the delivery progress of your order through the logistics partner’s official website or our order tracking page (if available).
If you do not receive the shipping confirmation email within 2 business days of placing your order, please check your spam/junk folder first. If it is still not found, contact our customer support team with your order number for assistance.

5. Shipping Address Requirements

Please ensure that your shipping address is accurate, complete, and includes all necessary information (e.g., street name, house number, zip code, contact phone number). We are not responsible for delivery delays, lost packages, or non-delivery caused by incorrect or incomplete shipping information provided by you.
If you need to modify your shipping address after placing an order, please contact us via email within 2 hours of order placement. We cannot guarantee address modifications requested after this window, as the order may have already entered the shipping process.

6. Exceptional Circumstances Affecting Shipping

While we strive to meet the estimated shipping and delivery timelines, delays may occur due to unforeseen circumstances beyond our control, including but not limited to:
  • Customs inspection and processing delays (applicable to international shipments);
  • Natural disasters, extreme weather, or public health emergencies;
  • Labor strikes, transportation disruptions, or other force majeure events;
  • Inventory shortages or unexpected product issues requiring additional processing time.
In the event of such delays, we will notify you via email as soon as possible and provide updated delivery information. We shall not be liable for any damages or losses caused by shipping delays due to these exceptional circumstances.

7. Lost or Damaged Packages

If your package is marked as "delivered" but you have not received it, please first check with your family, neighbors, or local postal service (as packages may be left in a safe location or delivered to a nearby post office). If you still cannot locate the package, contact us within 7 days of the estimated delivery date with your order number and tracking information.
If your package is damaged during shipping, please take photos of the damaged package and product immediately upon receipt, and contact our customer support team within 3 days. We will review your claim and provide a solution (e.g., replacement, refund) after verifying the damage.

8. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon posting the revised policy on our website, with the updated "Last Updated" date clearly marked. We encourage you to review this policy periodically before placing an order. Your continued use of our shipping services after the changes are posted constitutes your acceptance of the updated terms.

9. Contact Us

If you have any questions, concerns, or need assistance with your order shipping, please contact our customer support team:
Email: [email protected]