Refund Policy

Refund Policy - TheWooblesOutlet

Thank you for choosing TheWooblesOutlet. We are committed to providing transparent and fair refund services to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions for requesting and processing refunds, including eligibility requirements, procedures, and timelines. By making a purchase on our website (thewooblesoutlet.com), you acknowledge and agree to the provisions of this policy.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:
  • The refund request must be submitted within60 days from the date of delivery of your order. Requests made after this period will not be processed.
  • The returned product(s) must be unused, unopened, and in their original packaging, with all tags, labels, and accessories intact. Products that have been used, damaged, or altered (except for defects caused by manufacturing) will not be eligible for a refund as they cannot be resold.
  • Custom or personalized products are not eligible for a refund unless they are defective or do not match the specifications you provided (and the error is attributable to TheWooblesOutlet).
  • Refund requests must be accompanied by a valid order number and proof of purchase (e.g., order confirmation email, invoice).

2. Refund Request Process

To initiate a refund, please follow these steps:
  1. Contact our customer support team via email at [email protected] with your order number, a detailed description of the reason for the refund, and photos of the product(s) and original packaging (if applicable).
  2. Our support team will review your request within 24-48 business hours. If approved, we will issue a Return Authorization (RA) number and provide you with detailed return shipping instructions, including our return warehouse address.
  3. Ship the product(s) back to us using a trackable shipping method. Please clearly mark the RA number on the outer packaging of the return package. Returns without a valid RA number will be rejected and returned to the sender.
  4. Once we receive and inspect the returned package (typically within 3-5 business days of delivery to our warehouse), we will confirm whether the product(s) meet the refund eligibility criteria.

3. Refund Processing & Timelines

  • If your return is approved, we will process your refund within 5-10 business days of confirming the eligibility of the returned product(s).
  • All refunds are issued in United States Dollars (USD), the same currency as your original payment. Refunds will be credited back to the original payment method used for the purchase (e.g., credit card, PayPal).
  • The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times. Typically, this ranges from 3-7 business days for credit cards and 1-3 business days for digital payment platforms. We are not responsible for delays caused by third-party payment processors.
  • For orders paid with a combination of payment methods (e.g., credit card + store credit), the refund will be processed in the reverse order of the original payment, with store credit refunds issued first, followed by the remaining amount to your credit card or other payment method.

4. Shipping Costs for Returns

We offer free worldwide shipping for all orders, but return shipping costs are subject to the following terms:
  • If the refund is due to a defective product, incorrect item shipment, or an error on our part (e.g., product description mismatch), we will cover the return shipping costs. You may request a shipping fee reimbursement by providing the valid shipping receipt to our customer support team, and the reimbursement will be processed along with your refund.
  • If the refund is due to personal reasons (e.g., change of mind, incorrect size selection), the return shipping costs will be the sole responsibility of the customer. We do not accept COD (Cash on Delivery) return packages; any such packages will be rejected.

5. Non-Refundable Items & Exceptions

The following items are not eligible for a refund under any circumstances, unless they are defective:
  • Products that have been used, washed, damaged, or altered by the customer.
  • Custom or personalized products (unless defective or incorrect due to our error).
  • Free gifts or promotional items included with your order (unless the main product is returned and eligible for a refund).
  • Products purchased during clearance or final sale events (clearly marked as "Non-Refundable" on the product page).
In cases of suspected fraudulent activity (e.g., returning counterfeit products, repeated unreasonable refund requests), we reserve the right to reject the refund application and take necessary legal action.

6. Partial Refunds

Partial refunds may be issued in the following scenarios:
  • Only part of the order is returned and meets the refund eligibility criteria.
  • The returned product(s) have minor damage that does not affect their basic functionality (with the customer’s consent).
  • Orders placed using discount codes, coupons, or promotional offers: the refund amount will be calculated based on the actual amount paid (after deducting the discount), not the original product price.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will take effect immediately upon posting the revised policy on our website, with the updated "Last Updated" date clearly marked. We encourage you to review this policy periodically before requesting a refund. Your continued use of our services and submission of refund requests after the changes are posted constitute your acceptance of the updated terms.

8. Contact Us

If you have any questions, concerns, or need assistance with your refund request, please contact our customer support team:
Email: [email protected]